Reema Mitra
Senior Manager Disputes Management & Interim Project Manager at Sbi Card
Based in Gurgaon, India
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Seniority
Manager
Department
Operations
Location
Gurgaon
Industry
Financial Services
Company size
24K
Contact information
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r•••••••@••••••.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Reema Mitra
Creative and analytical Operations Leader with 17 years of professional experience in International & Domestic Customer Service,Voice & Non Voice Operations, Fraud Prevention & Operations, Credit Operations & Collections, Training Delivery, Projects, Quality Monitoring, Hiring, Employee Engagement, Process Transition and Process Improvement. Proven ability of building and managing teams aimed at consistently driving business results with a strong focus on people development and governance. Expertise includes managing business process change to achieve maximum results with effective planning and organization. Demonstrated success in streamlining and strengthening business operations including financial controls, budget, strategic planning, performance measurements and staff schedules. Other areas of Expertise: Fraud & Dispute Resolution | Relationship Skills | People Development | Customer Service | Business Strategy Implementations | New Set-up Initiatives | Contact Center | Training Delivery | Vendor Management
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