Reena Dcruz

Background

About Reena Dcruz

AboutAbout A highly dedicated and results-driven Customer operations professional with demonstrated expertise in Management, Leadership, Operations, and Business Process Improvement. Leverages excellent communication skills to collaborate across all levels of an organization to ensure success. Possesses a proven track record of success by driving performance improvements through the development of best practices, standard operating procedures, and continuous process improvement initiatives that consistently increase operational efficiency. 15 years of verified experience in Oil and Gas service companies. SAP business system knowledge and skills. Verified experience in Pre-Sales (Quote to Cash Processes), Salesforce, CPQ experience. Customer Services and Finance and Operations Support. Sales / Operations Support Experience- Quote to Cash processes for Software Products (from quotation, to contract creation, invoicing, and annual contract renewals). Handling Global Agreements for OXY, BP and ENI - Quote to Cash processes for Services (from personnel time entry, to project creation, time approval, billing validation, invoicing and collections)- Financial and operational support to produce forecasts and variance explanations by profit center, geography, etc, Identifies and generate appropriate reports (i.e. revenue, project profitability, Product Install Base, forecasts) using applicable parameters and business systems. Customer Service Experience: Adaptable, proactive and self-motivated customer service representative with proven competency in- Resolve a wide range of product and service issues satisfactorily - Strong multitasking skills and fast learning ability to ensure a quick contribution to the service team- Able to effectively communicate with internal and external customers - Proactively maintain an in-depth knowledge of all products and services offered - Able to work successfully as a team member and as an individual contributor - Able to efficiently navigate multiple systems while handling complex queries Finance and Administration Experience- Verified experience in SAP - Forecast/Hyperion EssBase: costs/revenue cubes and reporting - Revenue recognition process for IaaS and SaaS - Invoicing and Collections - Account reconciliations, Cost allocation, accruals, deferred revenue - SOX audit packages