Reena Franco
Head of Compliance at Atram Group
Based in Manila, Philippines
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Seniority
C-Team
Department
Legal
Location
Manila
Industry
Investment Management
Company size
165
Contact information
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r•••••••@atram.com.ph
Phone
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Background
About Reena Franco
Senior compliance and control officer for the Cards Business Group and Personal Loans Group, Controls & Emerging Risk Officer, Branch Compliance Officer, Unit Operational Risk Manager, and over 17 years of gainful employment in two international banks. Major Achievements- Obtained highly satisfactory ratings for the Cards Business Group with respect to local and regional audits - Conducted compliance and control review for other business units, e.g. CitiPhone Banking and Customer Service Group - Conducted peer review for the Cards Business group of Citibank Malaysia in preparation for the group’s regional audit review - Streamlined risk & control self-assessment activities in sales units in Luzon, Visayas & Mindanao, resulting to significant financial saves - Authored a comprehensive manual for outsourced sales service providers - Significantly contributed to the achievement of high customer satisfaction through delivery of competent, problem-free and timely service to customers - Instrumental in increasing problem resolution satisfaction rating by ensuring strict compliance with turn-around standards
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