Reena Roy

Background

About Reena Roy

I am a dynamic and results-oriented professional with a solid foundation in customer service, supply chain management, and risk management, complemented by a distinctive background in banking. Throughout my career, I've harnessed key transferable skills such as time management, conflict resolution, complaint handling, and decision-making to drive operational excellence and cultivate strong, enduring customer relationships. Currently, at Brian Kurtz Trucking Company, I audit orders in Transplus Fleet Management Software, ensuring precision and integrity while achieving an error reduction of 99%. My responsibilities also include tracking and tracing shipments, maintaining clear communication with customers, and managing accessorial charges to guarantee transparent billing practices. I work closely with the customs and accounting teams to optimize daily operations and enhance workflow efficiency. I bring hands-on experience with key systems, including: WMS/TMS platforms like Transplus and Accellos, where I automated and streamlined processes from receiving to loading, ensuring full tracking of all freight movements, both inbound and outbound. Fleet Management software such as Omnitracs and PC Miller, focusing on asset tracking, monitoring, and improving workflows to enhance the driver experience. Additionally, I am CIFFA-certified and trained in Transportation of Dangerous Goods (TDG)/Hazardous Materials (HAZMAT) and CT-PAT, reinforcing my expertise in compliance and safety. With a strong emphasis on data analysis, trend forecasting, and continuous improvement, I am committed to driving efforts that reduce errors, minimize waste, and enhance overall quality management. My ability to anticipate challenges, derive insights from data, and execute informed decisions ensures that both customer satisfaction and business goals are achieved with precision. Let’s connect—I’m always eager to exchange insights, collaborate on new projects, or explore opportunities that deliver value to customers and businesses alike.