Reenu Mathew

Background

About Reenu Mathew

Reenu Mathew reenuhpd@gmail.com | 056-3112831 DOB: 15-05-1986 | Visa Status: Residence Current Location: Dubai, UAE | Nationality - Indian Career Summary 7 years of experience with proven expertise in operation and Co-ordination. Operations Client Coordinator/Customer Service Specialist with 7+ years’ progressive experience in providing exceptional service in Quality, Operations, Training and Development. Track record of Conferring with Customers by Telephone, Email, In-person to provide them with information Regarding Products or Services. Work Experience Admin Supervisor Responsible for customer service in all contact center duties included answering customer queries Inbound/ Outbound Acted as the main point of contact for clients, consultants and sub-contractors. Preparing and Reviewing maintenance contracts. Following clients for renewing the maintenance contracts. Reviewing the monthly KPI receiving from sites & justify and verify if there is any irregularities or issues. Make sure the committed schedules are running properly, update the client if we foresee any delay in the planner. Check with procurement & make sure the PO’s are issuing on time and materials are delivering on proper time itself. Review the pending jobs regularly and highlight to concern person if any job is stuck due to any reason. Following the team & ensure works are scheduled & executed on time. Ensure all completion reports are reaching to accounts to raise the invoices. Create SES in SAP Ariba for the clients who needs SES to raise invoices. Review the completions monthly and make sure all completed works are invoiced. Maintaining confidentiality of documents at all times. Communicate with management, staff, suppliers and customers to ensure a pleasant work environment. Producing and collating monthly reports and send to client. Providing necessary supports to team to prepare JAFZA passes, police permits & mall permits. Arranging team weekly meetings and monthly meetings, give feedback to mangers whether all comments highlighted on last meetings are performing properly.