Reetesh Jain
National Head Project Management & Customer Support at Nelco Limited
Based in Mumbai, India
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Seniority
Director
Department
Other
Location
Mumbai
Industry
Telecommunications
Company size
504
Contact information
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r•••••••@nelco.in
Phone
5 credits+91 ••• •••• ••••
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Background
About Reetesh Jain
Summary:With over 22 years of experience in IT and Telecom, specializing in Customer Support, I have a proven track record in Service Delivery, Project Management, and Partner/Channel Management. My expertise spans Outsourcing, Off-shoring, Remote Support, Onsite Support, and Support Readiness Planning. I have successfully built and led large operations teams that cater to global enterprise clients, demonstrating excellence in service delivery, account management, and operations management. My experience includes managing large-scale operations for enterprise customers in off-shoring environments, driving transformation initiatives, and ensuring seamless onsite delivery. Key strengths include Pre-Sales, Program Management, Customer Engagement, and Operations. I focus on delivering high levels of customer satisfaction (CSAT) and team performance. I also have significant experience in Vendor Management, monitoring SLAs, and developing strong second line leadership
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