Refilwe Magana
Ccm - Contact Centre Marketer at Wesbank
Based in City of Johannesburg, South Africa
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Seniority
Staff
Department
Other
Location
City of Johannesburg
Industry
Financial Services
Company size
3.4K
Contact information
Reveal Refilwe's email and phone
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r•••••••@wesbank.co.za
Phone
5 credits+27 ••• •••• ••••
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Background
About Refilwe Magana
I am a person who is trust worthy, reliable and competent. I am hard working and able to work on my own initiative or as part of a team. I thrive on change and I am able to take challenges in my stride. I am also able to relate to diverse groups of people. I work well under pressure and can take well calculated risks. • Able to handle complex calls and situations. • Demonstrating empathy and understanding when talking to customers. • Able to deal with irate & abusive callers / clients. • A proven track record of handling high volume calls. • Excellent listening and problem solving skills. • Excellent communication skills and telephone manner. • Good keyboard skills and knowledge of customer service principles & practices.
Decision-makers
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