Reginald Weeks

Background

About Reginald Weeks

Good day to you Please allow me to introduce myself, I am Reginald Weeks. I work hard and have more than 10 years of IT experience including IT management and I know that I will be able to benefit any company greatly. To prove this point to you allow me to share some of my key accomplishments with you. Branch Service Delivery Manager UTI Worldwide for Africa and Dubai 2. Saved UTI a great amount of money by merely exposing areas of misused funds in the infrastructure departments, re-evaluating vendors and streamlining key processes to improve time spent on assigning incidents and requests to the correct IT teams to address. Successfully managed 26 staff members, 5400 users and a Client base of over 1300 in my role as Branch Service Delivery Manager. Reduced and maintained the then, Meantime to resolve (MTTR) on logged incidents from an average of 5 days per incident to 1.2 days in 9 months, these stats were maintained thereafter. Reinstated a user base of 200 users in 52 hours after a massive power surge, this included purchase, reinstallation and installation of 92 desktops, MFD printers, Industrial UPS and alternative power supplies. Received 5 awards for excellent service delivery, team performance and project management from the then UTi LAX head office, personally signed by the group CIO in my 4 years as Team leader and Manager at UTi Worldwide. Managed my team at UTi through several organisation realignments while keeping the staff moral up and “the numbers” was proof of this as we still delivered on our targets and meantime to resolve even through those challenging times. 8 Lived and worked in London UK over 2 years – 2003) 9 Lived and worked in Ripoll Spain and surrounding areas – over 2 years (2003 – 2006) 10 During my travels, I learnt to conduct business with a vast variety of international cultures and this has helped me greatly in the multinational business environment. Regards Reginald