Reham Tejada

Background

About Reham Tejada

Experienced Content Management Analyst specializing in developing scalable content architectures, designing role-based Learning Management Systems (LMS), and integrating AI-driven knowledge management systems. Proven track record in enhancing content discoverability, streamlining content reuse, and aligning training strategies with organizational objectives. Skilled in leveraging data analytics to inform content strategy and improve user engagement.​ PROFESSIONAL ACHIEVEMENTS * Training Needs Analysis and Onboarding at Adtalem Global Education: Conducted a TEACH-aligned training needs analysis across five roles, formalized content lifecycle governance, and contributed to launching a hybrid onboarding program for over 65 team members, streamlining training processes and improving new hire integration.* Content Taxonomy and Strategy Development at ID.me: Played a pivotal role in redesigning the ID.me Help Center by developing a comprehensive content taxonomy and strategy, utilizing data analytics to produce targeted content that improved user engagement and satisfaction. Collaborated with the Zendesk administration team to design and implement a custom customer support landing page for the IRS, defining the support content taxonomy and applying custom HTML and CSS coding to enhance user experience and accessibility.​ * AI-Integrated Knowledge Base Enhancement at Pearson Virtual Schools: Led the enhancement of Pearson’s knowledge base by aligning content with user needs and organizational goals within AI-supported systems. Conducted a comprehensive audit and refinement of over 800 knowledge base articles, reducing redundancy by 50% and improving information accessibility. Implemented a structured content inventory system to facilitate efficient content audits and cross-platform collaboration, crucial for AI integration. Developed a taxonomy for training content, significantly improving content discovery and mapping for AI-driven enrollment portals. Led the rapid development of 180 knowledge base articles for a new AI-enabled enrollment portal, employing agile methodologies.​ PORTFOLIO Feel free to also check out my website at