Renchy Thampi

Background

About Renchy Thampi

4+ years of experience in IT Project Management, Certified Scrum Master (CSM), and expertise in change requests, and incident management with experience in IT operations and service management- Implemented an automated chatbot tool for change requests and incident tickets, saving $1M annually with an 85% reduction in man-hours- Saved $2.5M by migrating critical applications and databases from on-premises to AWS cloud, reducing downtime by 70% and improving performance by 30%- SPOC for all BAU and ad hoc activities. Coached/Mentored a team of 6 change management professionals, and led daily CAB meetings, following agile methodology for efficient adaptation and continuous improvement- Created and distributed a comms matrix regarding the change initiative to the management team- Delivered presentations and, facilitated scrum meetings, and reviewed project outcomes, showcasing strong decision-making, communication, and collaboration skills- Prepared and documented WSR and KPI reports to create new transition programs, resulting in a 25% reduction in change-related issues and improved overall operational performance- Proficient in risk management, incident management, and problem management. Strong knowledge of SharePoint 2016, Power Automate, CI\CD pipeline release implementation through Jenkins, SAAS (Software as a Service), MS 365 and Azure DevOps, ServiceNow, Change management, MS Visio, CMDB