Renda Woods
Customer Service Representative at Verizon
Based in Shelton, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Shelton
Industry
IT Services and IT Consulting
Company size
102K
Contact information
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r•••••••@mycareer.verizon.com
Phone
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Background
About Renda Woods
PROFESSIONAL EXPERIENCE: • Very professional and steadfast person. • Quality assurance and time management skills. • Excellent work ethic, proficiency and punctuality. • Work well in high stress and fast paced work environments. • Worked as part of a fast pace team during the busy restaurant business hours • Able to work with QuickBooks from my experience in bookkeeping • Able to access Microsoft word, PowerPoint, and Excel • Able to work under minimal supervision • Inventory, payroll CUSTOMER SERVICE EXPERIENCE: • Maintained excellent rapport with guests and stimulated sales through enthusiasm and smiles. • Customer service desk dealing with returns/exchanges and irate customers • Greeted visitors with a smile and provided them with a visitors badge • Assisted with technical difficulties while keeping the customer calm and satisfied • Helped customers use the automated payment system • Took payments over the phone • Walked customers through the telephone features and explaining how to set them up • Provided safe transportation for people of all ages in a clean school bus Specialties: Able to operate microsoft Word. Excel, Powerpoint Excellent figure aptitude Class B comercials drivers license Security Guard card
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