Renil Randy

Background

About Renil Randy

I have been playing a major role in Problem Management and escalation support on Incident Management for Cisco CX Engineering SRE Operations managing the AWS cloud Production environment, driving Major Incidents and resolving them for closure, create runbook for the L1/L2 team to execute the standard operating procedures, taking corrective measures on incident optimization, proactive troubleshooting to enhance the application availability and performance. PROFESSIONAL SUMMARY: • Independently troubleshoot and resolve technically complex issues on the infrastructure and application end. • Abide Incident management and Problem management as per ITIL processes, resolve the issue, analyse the root cause, and put forth and ensure the corrective measures are in place for them. • Prolific knowledge on containerization, microservices and managing applications in Kubernetes environment. • Very good hands on experience and troubleshooting of AWS services like S3, EC2, Autoscaling, SQS, SNS, Lambda, Cloudwatch, ApiGateway, RDS, IAM, ECS and EKS. • Efficient on troubleshooting shell scripting and java based applications. • Identify opportunities for automation and operational efficiencies and enable monitoring with Nagios and AppDynamics. • Enabled automation scripts on log purging policies in Production. • Ensure support readiness KT sessions and documentation, prior to the deployment of any change to the production environment. • Create, maintain and share technical knowledge documentation and KEDBs and publish them in the repository. • Worked on migrating on-premise applications to AWS cloud, which enabled application easy to use, Flexible, Cost-Effective, reliable and scalable with high-performance. • Participating in the Change Management Process for maintaining servers supporting SaaS products. • Interacting with various Engineering and Customer Support Teams for Application Support and Cloud Infrastructure Operations. • Administering Support Tickets Management and supporting the applications over users; ensuring SLA met for all tickets & no backlogs. • Ensuring no downtime for critical and strategic platform applications. • Establishing working relations with peers for successful support and smooth transition. • Monitoring, troubleshooting, and resolving requests within the Service Level Agreement parameters; implementing change requests (enhancements & defect corrections) and ensuring that coding standards are adhered.