Seniority
Director
Department
Operations
Location
Delhi
Industry
Banking
Company size
15K
Contact information
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r•••••••@rblbank.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Renu Joshi
Result oriented professional with 23 years of hands on experience in various roles within Customer Service involving direct and indirect interaction with retail customers. Through multiple roles in this journey, I have gained an in depth understanding of nuances of customer behaviour and the various customer service facets viz. Client experience, Service quality, Differential service, Client survey, Client retention and Relationship management, Contact center management, Complaints & Escalation management, Response management, Cross-sell,Regulatory framework, Alternate channel promotion, Client communication.I enjoy leading teams to consistently work towards delivering an enhanced service experience to the end customer through Ideation,Collaboration and Innovation.My passion for the end customer with my strong interpersonal skills and collaborative style of working helps me lead and drive the vision of focussing & improving "customer experience".
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