Renuka Devi

Background

About Renuka Devi

Team member – SAM Team EY India Bangalore April 2021 – Till Date Software Asset Management • Gathering and preparing information about installed software and hardware in a customer's infrastructure. • Tracking software use analysis tracks application usage on endpoints to determine the number and type of licenses required for licensed software. • Creation of Signature for the mismatch vendors in package and installation software data. • Doing analysis on IBM and ISV licenses and its maintenance using IBM owned tools • Finding the missing info and avoiding duplicate of license and maintenance • Worked on Software Operational Metrics (SOM1a & 1b) for host name and critical configuration data missing. • Interact closely with DPE’S (Delivery Project Executive) to close SOM alerts • Ensure accuracy and quality of software license/ subscription / maintenance records as per contract • Contact with the system administrator, technician, and product expert team to close the S/W alerts. • Provide quality improvement and ensure prompt problem-solving • Perform Change Management activities for customers all the hardware and software orders, licensing, maintenance • Validate, audit, manage and control Software in order to reduce noncompliance risk and reduce cost from over and under licensing, preparing SOC reports • Understand contract / license terms and conditions SW Compliance counters and create and provide compliance Business Analyst IBM India • Creation of RFS (Request for Service), PCR (Project Change request) and PO • Worked on Date Change request and Email approval received for PCR / RFS and cancellation • Worked on request for On Hold and Off Hold, rework for RFS/PCR and Emails for Information update • Handled PE (Portfolio Executive) work flow for NAB and Internal request • Submission request for NAB-RFS/PCR and Internal RFS closure • Regular interactions with TSA (Technical solution Architects) regarding project Service level agreement (SLA) and Proposal. • Connecting with PM’s (Project Managers) on Implementation of the projects and providing guidance in completing the project. • Creation of claim codes to the projects in various stages and ensure TSA and PM’s clock as per defined standards. • Handling calls and Emails relating to Project administration