Renuka Nirwan

Background

About Renuka Nirwan

As a Customer Success & Key Account Manager with over 9 years of experience across SaaS, logistics, and e-commerce, I specialize in managing high-value enterprise accounts, ensuring customer retention, and driving business growth through data-backed strategies and seamless execution. Throughout my career, I’ve worked with top brands like Amazon, Flipkart, BigBasket, and Shiprocket, delivering operational excellence, resolving escalations, and leading cross-functional collaboration between sales, finance, legal, product, and support teams. I bring: Proven success in client onboarding, QBRs/EBRs, and SLA adherence Strong analytical skills with expertise in Excel dashboards, PowerPoint reporting, and payment reconciliation Hands-on experience with tools like Freshdesk, HubSpot, Zendesk, Zoom, and Slack I’m now looking to join a growth-driven SaaS or logistics company where I can continue to build long-lasting client relationships and contribute to customer success. Let’s connect if you're hiring for roles in Customer Success, Account Management, or Client Operations!