Reshma Ramesh
Software Engineer at H&r Block India
Based in Ernakulam, India
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Seniority
Staff
Department
Information Technology
Location
Ernakulam
Industry
IT Services and IT Consulting
Company size
974
Contact information
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r•••••••@hrblock.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Reshma Ramesh
I’m a BMC Certified ITSM professional with over 3 years of experience delivering impactful service management solutions using BMC Helix Remedy and AR System. At H&R Block, I work as a Software Engineer focused on designing and optimizing ITSM workflows, developing enterprise-grade solutions, and automating service processes using BMC tools. I’m passionate about simplifying complexity in IT service environments and continuously exploring innovations in platforms like BMC Helix and ServiceNow. I thrive on driving operational efficiency, reducing redundancy, and creating data-driven visibility through dashboards and reports-Certified in ITIL® 4 Foundation, I bring a strong understanding of ITSM best practices, which helps me build scalable and process-aligned solutions-BMC Certified Associate: AR System 22.x for Administrators - Exploring the broader ITSM landscape to build holistic, cross-platform service delivery excellence.
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