Reshma Vaz
Sales Support Executive (Fragrance Ingredients Business) at Givaudan
Based in United Arab Emirates
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Seniority
Staff
Department
Other
Location
United Arab Emirates
Industry
Chemical Manufacturing
Company size
15K
Contact information
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r•••••••@givaudan.com
Phone
5 credits+971 ••• •••• ••••
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Background
About Reshma Vaz
Processing sales orders for UAE & Gulf • Forwarding inquiries for non-stock item to respective distributor/vendor for satisfactory quotations • Sending quotations to clients with suitable markup/margin in conjunction with the sales manager after negotiations with vendors/distributors and providing written specifications of each product inquired. • Preparing Regret/decline letters to clients if the product is not available for quotation. • Following up with the customers on the status of the quotations sent to check if there is any issue related to pricing, delivery or terms of payment etc. • Once the delivery is confirmed by the customer prepare invoice and then follow up with the customer for payment (Overdue invoices) by phone or by email. • Submitting all documents to logistic team for smooth delivery. • Prepare and mail all UPS/Fed Ex packages. • Handling of complaints and escalated calls by providing complaint number to the clients. Following up with the different departments to understand and resolve the complaints within the stipulated time frame i.e. within 24 to 48 hours
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