Resmi Vellithodi

Background

About Resmi Vellithodi

I am a results-oriented professional with a strong background in risk and compliance, operational support, and fraud prevention. With extensive experience at PayPal, Amazon and Accenture, I bring a wealth of knowledge and expertise to every organization I work with. At PayPal, I worked as a Risk and Compliance Specialist, where I reviewed chargeback cases, gathered documentation, and conducted thorough analysis to determine validity and root causes. I effectively communicated with customers, internal teams, and payment processors to gather additional information and resolve disputes, ensuring the closure of claims filed through PayPal's Consumer Protection Policies. My expertise also extended to reviewing limited PayPal accounts and assessing the legitimacy of both the accounts and account holders. I demonstrated a strong commitment to compliance with AML laws and regulations, including OFAC, CIP, KYC, and customer/transaction monitoring. My responsibilities encompassed working on unauthorized claims, service requests, and various fraud indicators, analyzing account history and trends to take appropriate action. During my tenure at Amazon as a Selling Partner Support professional, I played a crucial role in maintaining the integrity of the platform. I populated and proposed content for product catalogs, ensured accurate product categorization, and addressed search-related issues. Reported sellers who violated Amazon policies or state and country-specific laws, provided operational support to sellers, vendors, and manufacturers in the US, Germany, and the UK, resolving technical issues related to account and payment queries. At Accenture, I excelled as an HR Operations professional, where I managed onboarding, offboarding, and employee record maintenance for British Telecom UK. I leveraged my expertise in PeopleSoft to contribute to the successful implementation of Fusion, coordinating with the global IT team. As a standing Subject Matter Expert, I handled quality audits and work allotment, ensuring high standards and operational excellence. I recently completed my MBA from Global College Malta, further strengthening my strategic thinking and leadership skills. I thrive in fast-paced environments where problem-solving, attention to detail, and collaboration are essential. I’m always open to connecting with professionals in risk management, compliance, and financial security. Feel free to reach out!