Verified recordComputer and Network Security

Rethabile T.

Smb Customer Success Manager at Mimecast

Based in City of Johannesburg, South Africa

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Seniority

Staff

Department

Sales & Business Development

Location

City of Johannesburg

Industry

Computer and Network Security

Company size

2.5K

Contact information

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r•••••••@mimecast.com

Phone

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Background

About Rethabile T.

Passionate SaaS Customer Success Manager with 5+ years of experience managing and growing B2B portfolios, delivering strategic onboarding, retention, and upselling solutions. Currently managing a portfolio of 300+ SMB UK clients at Mimecast, with a 95%+ retention rate and proven success in boosting customer satisfaction, CSAT, and NPS scores. Skilled in health scoring, API integrations, data-driven insights, and stakeholder engagement, with a strong track record in optimising customer experiences and driving revenue growth. Actively involved in strategic initiatives and process improvements that elevate customer value and team performance. Let’s connect — I’m always open to networking with fellow customer success professionals, SaaS enthusiasts, and business leaders!

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