Rex Allgood

Background

About Rex Allgood

I am a highly skilled and customer-focused customer service professional with extensive and transferable executive client experience. Key Competencies include-Strategic Planning and Execution- Service Delivery- Customer Experience and Success Management- IT Service Management- ITIL V3/4 -Team Management (direct and virtual global)-Stakeholder Engagement-Project Management-Net Promoter Score (NPS)-Service Desk management -Vendor engagement - Managed Services - Industry experience - telecommunications, IT, Software, Heavy machinery In an environment with constantly changing demands, I stand among leaders who drive the progress of continuous improvement by utilising superior problem-solving skills and effective organisational management. I am highly adept in delivering customer service improvements and process optimisations to accelerate overall business success. I am a strategic thinker who thrives on being an integral part of planning and direction setting to improve processes; drive performance and growth, achieve positive results and ensure continued client success. I am capable of managing complex customer service operations while maintaining the highest standards of quality and service in every undertaking. I am articulate, pragmatic, commercially-minded, analytical and solutions-focused, with exceptional drive and enthusiasm. My years of experience in collaborating with stakeholders at every level have improved my natural interpersonal and leadership skills, further enabling me to empower and reinvigorate team members in achieving individual goals and organisational objectives. I welcome you to review my profile and and contact me at rex.allgood@outlook.com to discuss how I could contribute to your organisation's business success.