Reyes Mitchell

Background

About Reyes Mitchell

As a Quality Assurance Specialist, I work with a team of professionals to ensure the quality and efficiency of our products and services. I use various CRM tools like Salesforce, Six Sigma, and Google Suite to monitor, analyze, and improve customer satisfaction and retention. I also lead special projects to develop and implement training resources for new and existing team members, using my employee training and mentoring skills. I have a customer service and retention background, having worked as a Merchant Escalation Specialist at DoorDash and a Customer Service Advocate Retention Specialist at Carvana. I have a proven track record of delivering excellent customer service, adhering to legal scripting, and cultivating customer loyalty. I have received multiple high-performer awards for exceeding my metrics by 10%. I am currently pursuing a Master of Science in Information Technology at Western Governors University, where I am learning the latest trends and technologies in the IT field. I am motivated by the challenge of solving problems, enhancing processes, and creating value for customers and stakeholders.