Reza Dermawan
Snoc Engineer at Haud
Based in Kota Bekasi, Indonesia
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Seniority
Staff
Department
Engineering
Location
Kota Bekasi
Industry
Telecommunications
Company size
116
Contact information
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r•••••••@haud.com
Phone
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Background
About Reza Dermawan
Telecommunications professional with expertise in network operations, incident management, and service optimization. Most recently, as an SNOC Engineer at HAUD, I handled 24/7 network monitoring, real-time incident response, and ticket management for global telecom clients. My role involved NMS monitoring, initial troubleshooting (including CDR checks), impact assessments, and escalations, ensuring service continuity and SLA compliance. Additionally, I supported change management, system health monitoring, and process optimization, contributing to the overall efficiency and reliability of telecom operations. Previously, at Ericsson, I led network monitoring and dispatch operations, ensuring the timely resolution of work orders and optimizing service delivery for a large-scale managed services project. My expertise in incident escalation, BI DWH, and IFS Dashboard allowed me to enhance tracking and coordination, enabling swift issue resolution across teams. My recent certifications in Project Management and Cybersecurity have further refined my strategic approach to lead teams effectively in a dynamic telecommunications environment.
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