Rezwana Islam

Background

About Rezwana Islam

i am a detail-oriented supply chain and customer operations specialist with expertise in optimizing end-to-end processes and driving customer satisfaction within fmcg and pharmaceutical environments. at stada thornton & ross, i focus on streamlining order-to-cash operations, improving cross-department collaboration, and ensuring seamless service delivery. i have successfully contributed to increase in sales by enhancing customer fulfillment processes, proactively resolving service issues, and leveraging crm and erp systems (sap). my hands-on experience spans order processing, shipment tracking, inventory control, and logistics coordination—helping organizations achieve both efficiency and customer retention goals. with a bachelor of business administration from brac university (dual focus: marketing & hrm), i combine analytical skills with practical expertise in crm tools. i am passionate about using data-driven insights to align technology, processes, and people, ultimately strengthening customer engagement and operational performance.