Rezwana Shaikh
Operations Associate Manager Senior Consultant at Principal Financial Group
Based in Pune, India
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Seniority
Manager
Department
Operations
Location
Pune
Industry
Financial Services
Company size
25K
Contact information
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r•••••••@principal.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Rezwana Shaikh
Highly accomplished service professional with proven expertise in operations, service and support industry. 15 years of experience in Insurance Claims, Policies, Total Loss area and Retirement Pensions. An effective people manager with great ability to motivate people and teams to achieve performance goals and productivity metrics. An intuitive visionary adept at re-engineering processes to comply with goals and policies while controlling costs, minimizing redundant work, reducing manual work, and increasing profitability. Demonstrated proficiency in: • Performance Management • Program and Policy Implementation • Customer Support • Staffing and Hiring • Call Center Management • Process ImprovementCertifications Completed:AIC 30 - The Institutes Ontrac Star CertificationTrain the Trainer
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