Rhea Castro
Team Lead at Shopify
Based in Cebu, Philippines
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Seniority
Manager
Department
Information Technology
Location
Cebu
Industry
Software Development
Company size
27K
Contact information
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r•••••••@shopify.com
Phone
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Background
About Rhea Castro
Experienced Team Leader and Customer Support Specialist with a strong background in Shopify, Google, and Microsoft Xbox Chat. Proven track record in managing and supporting customer experience teams for Shopify, ensuring exceptional merchant support. Expertise in swiftly resolving inquiries and technical issues. Proficient in metrics-driven performance management, focusing on targets like response time, first contact resolution, average handling time, and customer satisfaction. Committed to continuous improvement and a customer-centric approach, dedicated to contributing to business success.
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