Rhona Robles

Background

About Rhona Robles

Professional SummaryOperations Management: Experienced Network Operations Engineer and Team Lead with a demonstrated history of working in the telecommunications industry for 5 years. Expertise in Network Technology and People Management handling more than 30 engineers troubleshooting L1-L2 connectivity of Enterprise Data circuits via wired or wireless network; analyze and maintain all Client Service Level Agreements and implement improvement plans as needed allowing me to effectively lead my team to achieve business objectives and ensure customer satisfaction as I aspire to work in a globally competitive company that value innovation, diversity, and commitment to excellence.Service Management: Committed to delivering exceptional customer service and optimizing operational efficiency. Change Management: Manages and works on the implementation of projects and process improvement initiatives (process improvement, efficiency, and effectiveness driven projects, automation implementations).Problem Management: Analyze problem data to identify recurring patterns, common causes, or emerging trends. Career Highlights• Process Alignment and Enhancement• Improved KPIs across the group• Core Strengthening Program• Problem Management: SD-WAN Improvement Plan• Project Management, Transition Management, and Service Management BackgroundLeadership Skills:• Excellent time management, prioritization, and organizational skills• Demonstrated ability to lead others• Outstanding communication skills• Successful track record in coordinating the work of internal and external teams todevelop new products• Plan and organize team objectives and priorities• Develop and execute reporting and process design• Monitor daily operations and enhance processes to maximize efficiency• Coordinate training plans• Authenticity• Optimism• Empathetic leadership• Recognizing potential• Learning Agility• Motivating others• Inspiring trust• Authenticity• OptimismTechnical Skills:• Network Troubleshooting• Network Design and Configurations• Alarm/event handling and management• Circuit testing: Layer 3 test, BER test, Bricks test, RFC test, loopback test• Ticket management and messaging platform: GBTS, ICD, SalesForce, UAD• NMS and Software: iMaster NCE (NCE Super, NCE-T, NCE-IP NCE-MW, NCE-FAN), iManager (Galactus, OSN, IPRAN, MSAN), ECI LightSoft, Tellabs INM, SOEM, DSLAM, Microsoft Power Point, Excel and Word), SDWAN (Aruba, Nokia Nuage)