Rhonda Leysath

Background

About Rhonda Leysath

Experience: Montefiore Medical Center, Bronx, NY 08/2015 to 12/2021 Site Administrator-Wakefield Division • Directed and oversaw all practices operations for the department of OB/GYN, developing guidelines for prioritizing work activities and ensuring that the office is staffed appropriately for service excellence • Delivered quality outcomes for patients and physicians by helping department staff members collaborate, find shared purpose, draw on their unique interests and identify development opportunities • Ensured compliance with OSHA policies, as well as with standard and HIPAA policies related to patient registration, billing, medical records, and documentation issues • Continuously identified ways to improve office operations, for example, developing a new patient check-in process so patients are triaged in a timely manner • Created an optimal work environment for physicians and staff by developing physicians’ monthly office and hospital schedule, delegating supervisors, evaluating effectiveness, and modifying activities as necessary • Interviewed and hired new staff in accordance with the Health System’s HR guidelines; also, mentor and train new hires • Managed and coached clinical and clerical staff at all experience levels, directly responsible for staff performance and development • Oversaw daily administrative activities, including payroll and leave records, office supply inventory, mail processing, office opening and closing procedures Operation Supervisor-Moses Division • Led a 40-person team of support staff to provide high-quality care to OB / GYN patients at various sites, supervising day-to-day operations and backfilling as Practice Manager when needed • Prepared annual performance reports for employees; provided coaching and identified professional development opportunities • Oversaw the facility’s revenue cycle, identifying process improvements with revenue intake by assisting in department Edits and Charge Entry corrections • Accountable for preparing payroll and schedules for support staff, monitoring and managing time keeping of staff through the department’s Kronos system • Modeled and promoted strong customer service by addressing patient issues, leading to a decrease in complaints Patient Educator, Testing and Counseling • Provided pre-test and post-test counseling for adult and adolescent patients seeking HIV testing and information