Rhonda Schaffer
Operational Specialist Ii at Act
Based in Coralville, United States
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Seniority
Staff
Department
Operations
Location
Coralville
Industry
Education Administration Programs
Company size
6.2K
Contact information
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r•••••••@act.org
Phone
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Background
About Rhonda Schaffer
In the past 30 years, I've worked in a customer service role. My primary role included customer support in coordinating projects, placing orders, handling complaints, processing returns and assisting clients with website navigation and was a Team Leader for 2 years. During my career, I've demonstrated the ability to help businesses sell products, work in various factory positions and improve levels of customer service. As an example, I have recently received the National Career Readiness Certificate, I have been ISO Certified and currently I have gone through the Lean training process. I've also been able to improve processes by building spreadsheets that enabled the company to more effectively analyze and critique service inquiries.
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