Rhys Laug
Operations Manager at Quaaout Lodge & Talking Rock Resort
Based in Columbia-Shuswap, Canada
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Seniority
Manager
Department
Operations
Location
Columbia-Shuswap
Industry
Hospitality
Company size
31
Contact information
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r•••••••@quaaoutlodge.com
Phone
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Background
About Rhys Laug
Over 20 years of experience providing quality customer service in Destination Resort Sales, Customer/Client Relations, Skills & Procedures Development, and Supplier/Contract Management primarily within the hospitality/service industry. Proven track record of accomplishments individually, and in a team environment. Ability to communicate effectively at all levels; interact supportively within a team environment; excel under pressure and in stressful situations; and adapt readily to adversity. Possess strong leadership, decision-making, problem solving, interpersonal, supervisory, and time management skills. Specialties: technical support, brand management, call center, content management, contract management, customer relations, customer service, market development, property management, sales, staff training, strategic alliances, trade shows, transportation, web site production, property management systems ResortSuite, FRS, and RDP.
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