Ria Chatterjee

Background

About Ria Chatterjee

Accomplished business strategy, operations, and project management professional with 10+ years of experience across multiple industries like telecommunications, banking, retail, finance, start-up, IT, consulting, and healthcare. Project Management & Leadership: • Guided project teams through the overall implementation of projects, responsible for decision making, timeline completion, scoping and deployment as well as documenting requirements and testing for acceptance and completion. • Leveraged data analytics to identify process baseline, identify trends, generate ideas, build business case, and make recommendations for process and strategic improvement opportunities that obtained maximum value to the enterprise. Process Management: • Reduced operating costs by 8% through restructuring of requirements gathering processes in a start-up business. • Reduced 11% of total errors in complex projects such as payroll improvement process. • Led process optimization and standardization projects. Designed current state and future state swim-lane diagrams, workflow value stream mapping and process flow diagrams for 25+ enterprise processes. Continuous Improvement: • Strategized and spearheaded high-impact transformation of people, processes and technology for company and client, resulting in greater legitimacy, cost-effectiveness, and overall performance. • Utilized problem solving capabilities to build an CI culture such as Root Cause Analysis, Kaizen, and Six Sigma skills. Skills: Process Improvement, lean operational efficiency, project management, agile, waterfall & lean hybrid project management.