Ric Walliser
VP Member Support Center at First Florida Credit Union
Based in Jacksonville, United States
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Seniority
Other
Department
Other
Location
Jacksonville
Industry
Banking
Company size
150
Contact information
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r•••••••@firstflorida.org
Phone
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Background
About Ric Walliser
Throughout my career I have been a Customer Service and Student Service Executive Director and Vice President with over 25 years of management experience. Experience leading customer and student service operations for telephone, chat, e-mail and walk-in contacts in both corporate and higher education environments. Proven ability to manage large groups of associates and achieve high quality and efficiency results. Specialties: AI CallMiner automated quality review, Genesys Contact Center Cloud operations, CMS/Avaya CentrVu, Contact Center Manager, Engage, Multimedia, budgeting, calibration, coaching, customer service, leadership, Microsoft Excel, microsoft office, Microsoft word, project management, process improvement, telephone skills.
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