Ricardo Manuel

Background

About Ricardo Manuel

A strategically minded and commercially astute professional with over 26 years’ experience, 15 years of which have been in leadership roles. I offer advanced operations and general business management skills, as well as expertise in developing and executing strategies, eliminating waste in processes and empowering and leading teams to deliver on organisational objectives. I excel in engaging and managing relationships with stakeholders, as well as providing sound guidance and direction that enables organisations to optimise processes, boost productivity and achieve goals whilst remaining compliant with industry standards and regulations. I possess extensive experience in driving fair people practices and exception management with focus on fraud, waste and abuse within the medical aid environment. I am committed to performance improvement and provide a full capability offering in improving efficiencies and maximising work output with the aim to achieve organisational excellence and drive exceptional customer service delivery.