Rich Acker

Background

About Rich Acker

With over a decade of experience in customer delivery and service management, my expertise lies in leading complex projects and enhancing operational efficiency. At Celebrus, my mission aligns with delivering exceptional service by applying ITIL fundamentals and methodologies. My role involves managing significant departmental budgets and negotiating SLAs and KPIs that resonate with our strategic business objectives. The diverse perspectives I bring to our team stem from a deep understanding of data analytics and a commitment to security and compliance management. Recently, I have spearheaded the migration of Security and Compliance Management to Vanta at Celebrus, significantly bolstering our security posture. My responsibilities encompassed developing and implementing asset management procedures, ensuring they covered purchases and renewals, and aligning these with our overarching business goals. This role has allowed me to leverage my skills in KPIs, business development, and customer satisfaction, directly contributing to our success in establishing reliable and secure service delivery frameworks.