Rich Crosley

Background

About Rich Crosley

Rich is an accomplished and forward-thinking technology and operations executive with over 20 years of experience in the insurance industry. As AVP - Product Management at Indiana Farmers Insurance, Rich is leading the Products Department to drive results, improve execution and efficiency, and adopt a tech-forward approach to insurance product management.As Vice President of Information Technology and Chief Information Officer at Mutual of Enumclaw Insurance, he led enterprise-wide technology strategy, overseeing infrastructure, cybersecurity, application development, and digital customer solutions.Rich is widely recognized for his ability to align innovative technology with strategic business goals. He directed the development of Nucleus, a modern, cloud-native policy processing system built on AWS serverless architecture—an initiative that earned the 2020 NAMIC Innovation Award. He has overseen the rapid adoption of AI in software development, driving a great increase in engineering productivity. He also successfully directed a cybersecurity transformation, dramatically advancing the organization’s program maturity under the NIST Cybersecurity Framework in just 18 months.In addition to his technology leadership, Rich has played key roles across product development, underwriting, and corporate strategy. He led Mutual of Enumclaw’s “Look Ahead Team,” a cross-functional initiative that shaped the company’s long-term vision and contributed to the development of its most recent 5 Year Strategic Plan. His leadership style is collaborative and outcomes-driven, with a strong focus on building partnerships and empowering high-performing teams.Rich’s career includes roles at Washington Survey and Rating Bureau, Grange Insurance Association, and Farmers Insurance. He also served in the United States Air Force, where he provided meteorological support to flight operations as a Senior Airman.He holds multiple industry credentials, including CPCU, CIC, AU, and AIS designations, and certifications in Scrum and Six Sigma.Specialties & Areas of Leadership Expertise:Strategic Planning & ExecutionIT Leadership and StrategyBusiness Process Design and OptimizationInnovation ManagementInsurance Operations & Digital TransformationCybersecurity & Insurance Risk ManagementAgile, Scrum & Lean MethodologiesCustomer Experience (Web & Mobile Platforms)Product Development & UnderwritingCross-Functional Team Leadership