Rich Dillon

Background

About Rich Dillon

I am a Senior Technology Leader with a diverse technical background, proven ability to establish organizations and offerings, turn around lagging organizations, initiate cross functional cooperation and efficiencies, and capture untapped opportunities for growth. My background demonstrates that I am a practical team oriented, decisive leader; adept at forging lucrative relationships with key partners, vendors, and clients. Selected Achievements • Consistent track record of improving efficiency, profit, employee retention and customer satisfaction. • Created a portfolio of services from a single line item add on leading to sustained growth and increased account penetration. • Designed and established a customer management process to enhance the customer experience, including establishing a trusted advisor, improve delivery efficiency and increasing pull through sales and share of wallet. • Successfully relocated multiple Recovery Centers to reduce operating costs with no negative impact to the customer base.