Richa Garg

Background

About Richa Garg

Profile Summary A Six Sigma Lean tested persuasive & influential professional with a strong, verifiable career track of nearly 12 years in Operations Management, Recruitment and Service Excellence in BPO and Financial Services sector and successfully transitioned mortgage process from onshore. Currently associated with GENPACT, JAIPUR, RAJASTHAN as Management Trainee- Cash Reconciliation Order to Cash Shown unique leadership skills with expertise in leading smaller teams for multiple processes (Voice/ Transaction) under Retail Banking, and Customer Service. Excellence in identifying & escalating contingent scenarios promptly and providing solutions instantly to ensure prompt resolution of any concerns raised by the client. Expert in people development and grooming involving building a performance culture to ensure that best in class services are delivered at all times. An effective communicator and resourceful professional with excellence in directing geographically dispersed multi-functional teams to deliver successfully.