Richa Kumari

Background

About Richa Kumari

Concentrix India Pvt Ltd June 2020 - Sr Technical Advisor II 3.5 Years of Industry Experience with 1 years of experience as RTA in Non-voice team with Lenovo PC Business(ThinkPad) Working Experience & Extensive knowledge in Microsoft Dynamic Tool, MS office, Power BI and Oracle Tool. Recognized and got appreciated by clients to deliver efficient solutions. Have agile team working experience. Addressed end user concern technically for Lenovo Think Pad Laptop- Post validating & Troubleshooting- Dispatch Parts Based on requirements- Assigning Engineer for Vendor Team/end Working on tickets till closure- Regular Follow up & Coordination between Engineer and end user Handling escalations from Different source like Senior Level Team & Social Media Support Training for new hired batches (Real Time Analyst)= Managing Non-voice (E-mail Queue) assigning cases and emails to Associates and clearing the mails within a TAT. Sharing daily productivity reports and SLA files with management. Mentored and guided employees to foster proper completion of assigned duties. Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service. Initiated timely response to emails. Participated in cross-functional team-building activities