Richa Kumari

Background

About Richa Kumari

WHO AM I: Senior Service Manager at Wipro with a consolidated experience of 18+ years and 13.5 years in Defined Benefits, Projects & Transition Management. WHAT DO I DO: Managing Defined Benefits Administration for Large Market Clients (with more than employees and retirees) and responsible for handling Defined Benefits processes like Pension Payroll, Death, Required Minimum Distribution (RMDs), QDROs etc. Strong exposure in handling internal stakeholders and external partners to develop and execute against a multi- year roadmap for Defined Benefits administration support across U.S region. WHAT AM I RESPONSIBLE FOR: Transition Management: Responsible for transition of existing and launch of new benefits and pension administration processes/programs across U.S. standardizing processes across based on local plans, regulations and requirements; aligning recommended processes with IT solutions (for example, Benefits tool); Responsible for supporting cyclical benefits and pension events and activities, such as retirement, death, divorce, enrollments, renewals, reporting and reconciliation. Continuous Improvement: Own overall service quality at process level. Define and monitor benefit & transition administration critical to quality (CTQs) metrics, perform root cause analysis on defects and implement remediation, own continuous improvement strategy. Vendor & Audit Management: Manage outside vendors performing benefit administration services. Certify periodic audits. Work closely with a local HR team, payroll, HR shared services, providers & vendors ensuring that the benefits administration is delivered consistently, and in line with contract/legal requirements. First point of contact for client/vendors & internal shared services in case of any client escalations, critical decision making & new transitions. CONTACT: richak1@gmail.com