Richa Roy

Background

About Richa Roy

A determined, sincere, hard working person with good communication skills and good academic knowledge, able to withstand work pressure, a quick learner and a good team player who can be a good support to the company and contribute towards the growth of the companyAbout 10 years of experience in IT industry as a career in Messaging and Collaboration. Worked in Exchange 2010, 2007 Environment, Blackberry, Lync 2010, Lync Enterprise Voice and Exchange Online Protection. Skype for Business, Audio Codes, Sonus, MS Teams, MS AzureWorking on MS Teams from January 2020 Issues related to Lync Audio calls, analyzing SIP stack logs from server and UCCAPI logs from client. Enabling, Creating Disabling Lync users based on SIP Address. Removing User certificates. Monitoring Lync Servers Health and services. Applying different Conferencing policies based on requirement of users, and handling the issues post then. Extracting Lync Usage Report and Conferencing Details Report from Lync Control Panel. Generating CSR and renewing Lync server certificates. Handling Federation related issues, also configuring federation for external domain. Troubleshooting Issues related to Lync Online meeting, conferences, and delegate issues. Lync Online Meeting and Conference Issues. Worked on CQM and installed CQM database for Lync Monitoring. Installing regular Cumulative Updates on all Lync Servers and also maintain regular Patching of all Lync Severs in all quarters of the year. Resolve audio call issues between Mediation Servers and Gateways and vice versa. Creating and setting up various Client Polices as per the requirement of end Users. Implementing Lync Enterprise Voice in our Environment. Preparing Backend Sites (AD & CAC sites) Preparing DHCP Scopes Preparing Location Policies and Setting Polycom backend. Enabling Users for Lync EV and Unified Messaging Enabling Common Area Phones and resolving all issues related to login and audio calls of CAP phones and other Polycom Devices Issues regarding Lync EV audio calls Call Drop, One way Audio, Garbled Calls, Disturbances in the calls Maintaining network Bandwidth per Lync EV site. Creating Team Call Group and resolving issues related to TCG like Call Delegation, Call Transfer back and forth to the receptionist.