Richard Brooks

Background

About Richard Brooks

Experienced dynamic case manager with a history of working with a members face to face and remotely in a managed care organization in the healthcare sector. I work with the MVB or most vulnerable beneficiaries with multiple chronic conditions. Our population also usually has dual diagnosis of medical and behavioral health conditions. Skilled in developing relationships with members, caregivers and providers. Excellent verbal and written communication skills when dealing with providers, hospitals, pharmacy and DME suppliers. Have the capacity to work within my team and across teams to accomplish member oriented issues. I have exceeded performance metrics 3 consecutive years in a row. Very proficient with various software packages and working within various EMR's.