Richard Canlas

Background

About Richard Canlas

As Operations Intelligence Manager at MacroFab, a cloud-based platform for electronics manufacturing, I lead initiatives that unify business systems, streamline workflows, and deliver real-time visibility across the organization. I replace fragmented, multi-platform processes with centralized platforms that connect people, data, and execution—helping teams scale efficiently, improve coordination, and make faster, data-driven decisions. I directed our company-wide Salesforce enablement, consolidating logistics, procurement, quality, and engineering workflows into a single system of record. I also designed executive dashboards that integrate live API, CRM, and MES data to track on-time delivery (OTD), first-pass yield (FPY), defect trends, backlog, and RMA activity—giving leadership one source of truth for operational and strategic reviews. These platforms improved visibility, shaped delivery priorities, and informed resource allocation across teams. I manage development resources in a sprint-based agile workflow—owning backlog grooming, sprint planning, and iterative releases that continuously improve internal tools and drive adoption. Recent work includes building a custom internal MES, automating defect/RMA flows end-to-end, and delivering unified reporting that serves both frontline operators and executives. The impact: reduced manual work, higher data accuracy, faster response to bottlenecks, and stronger governance for cross-functional change. With a foundation in industrial engineering and 10+ years in program/project leadership, I specialize in designing scalable internal platforms that align with business strategy. I bridge SaaS technology and manufacturing operations—unifying data, processes, and workflows into systems that deliver operational clarity, measurable outcomes, and enterprise-level scalability. Core Strengths: Business Systems Enablement, Workflow Automation, Unified Reporting, Cross-Functional Collaboration, Operational Strategy, Executive Insights Industry Knowledge: Manufacturing Operations, SaaS Platforms, Quality Systems, Process Design, Engineering Standards (API, ASME, ISO) Technical Expertise: Salesforce, SQL, JavaScript, API Integration, Jira/Confluence, Knowi (BI/ETL into Redshift), Segment (event-based data collection), Customer.io, Survicate, ERP Systems, Internal Tools Development I’m passionate about building business systems that scale—empowering teams with the right tools, connecting strategy with execution, and helping organizations grow smarter and faster.