Richard Dalida
Technical Account Manager - Wfo Wem Sme at Five9
Based in National Capital, Philippines
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Seniority
Other
Department
Other
Location
National Capital
Industry
Software Development
Company size
3K
Contact information
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r•••••••@five9.com
Phone
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Background
About Richard Dalida
Certifications and Licenses: Certified ITIL Foundations v4, Certified Service Desk Institute (SDI) Analyst, Certified Six Sigma Yellow Belt, CCMATH/WFM Certified, and SSVVP™, SSCA® 'Elite' Certified. Primary Skill: Technical Consultant (Enterprise) Areas of Expertise: Data & Contact Center, CCaaS, ACD, PBX, CTI, VoIP, VVoIP, IVR, IVA, CRM, ITSM, ESM, & WFO/WEM. Other Skills: Account Management, API, Powershell, SOAP UI, Postman, Verint, Five9, CSI, Sestek, Avaya, BMS, Automation and Integration, Inference, CCaaS, BaaS, SSO, Omnichannel configuration, Inbound and Outbound (Telemarket) Call Center Telephony, Leadership Presentation, Leadership Training, Remote Hand Sessions, SIP Telephony configuration, Business Continuity Planner, Disaster Recovery consultant, Data Center Services, familiarity with antivirus, definitions, security threats, ransomware, zero-days, and malware, OSI Layers, TCP/IP Model, RFC About me: In Science and Technology field of Communications - Contact Center Solutions since
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