Richard Ferguson

Background

About Richard Ferguson

Experienced Operations Manager. Delivering consistent results and managing change in a fast-paced conduct risk environment. Extensive operational background with a deep understanding of sales/collections-based workflows ensures my proposals are credible, relevant and well-informed. Influential Project Lead with enviable history of improving efficiency and performance. Strong Operational Management skill-set combines well with polished analytical and influencing abilities. 30 years` successful experience in Retail Financial Services, Banking and IT sectors. 21 years in Operational Management, enthusiastically delivering consistent results and implementing intelligent strategies locally and nation-wide to enhance performance. Regularly tasked with fixing under-performing businesses; provides quick turnarounds and sustainable business models. Extensive experience of successful strategising in prime, near prime and sub-prime markets. I like my roles to be diverse and challenging and I relish the opportunity to exceed targets and to improve the skills and motivation of those around me. I am equally comfortable being either office-based or mobile. Specialties: Operational Management, Development of Strategy, Managing Conflict, Influencing, Performance Management Industry Analysis, Presentation Skills, Report Writing. Leading teams to exceed KPIs in Sales and Collections. Coaching, motivating and maximising profitability. Compliance, Conduct Risk and Audit Control. Analysis and Reporting. Blog Writing.