Richard Fossen
Senior Business Analytics Manager at Zurich Cover-More
Based in Stevens Point, United States
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Seniority
Manager
Department
Information Technology
Location
Stevens Point
Industry
Insurance
Company size
507
Contact information
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r•••••••@zurich.com
Phone
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Background
About Richard Fossen
As the Senior Business Analytics Manager at AIG, I lead a team of analysts responsible for providing analytic support to the North America Accident & Health and Leisure Travel Insurance portfolios. I utilize database applications Microsoft SQL, Snowflake, and Oracle to provide detailed analytics through Microsoft Excel and Tableau to streamline data-driven decision making through advanced visualization and dynamic reporting. This requires constant communication providing analytical support across several business lines including Account Management, IT, Claims, Underwriting, Accounting, Finance, Compliance, Legal, Audit, Data Governance and Sales. During my time at AIG I have become a SME defining the Analytics impact by creating KPI dashboards, forecasting, NPS and customer experience studies, presenting insights to senior leadership, and mentoring team members.
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