Richard Giles

Background

About Richard Giles

I’m a highly experienced Systems Administrator with a wide range of transferable skills. Was A Member of the Unites States Army for eight years and a Combat Wounded US Military Veterans with numerous awards and commendations. General knowledge of Microsoft Office Suite 2003, 2007,2010 (Word, Excel, PowerPoint, Outlook) and Adobe Acrobat. I have Basic computer knowledge and ability to learn new computer software. I have general knowledge of Microsoft Windows XP, Vista, 7. I also have a professional attitude, strong work ethic, and the ability to work in a fast-paced, dynamic environment. I possess first-rate communication skills both verbal and written which are used to forge productive relationships with colleagues at all levels. 3.5 years of helpdesk experience. Excellent customer services skills. I have responded to requests in-person, remotely, via email or over the phone and ensured all requests were tracked in a security operation center system. Provide remote end-user assistance using remote desktop technologies. I’m also a highly intelligent graduate with eagerness to develop skills and experience. Always takes great pride in performing to high standards and working with efficiency.