Verified recordBusiness Consulting and Services

Richard Kitchen

Manager, Customer Experience and Innovation Consulting at Publicis Sapient

Based in Washington, United States

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Seniority

Manager

Department

Customer/Client Service

Location

Washington

Industry

Business Consulting and Services

Company size

26K

Contact information

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r•••••••@publicissapient.com

Phone

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Background

About Richard Kitchen

Human Experience leader compelled to develop strategies, processes and teams to create customer experiences driven by analytics and user experience research. Core abilities include developing an enterprise User Centered Design process, Digital Experience Strategy, Governance, User Experience, Digital Analytics, Usability Studies Lab, and Digital Architecture to create a customer centric environment across cross functional teams. Experienced in building and leading dynamic teams of user experience designers, usability researchers, user interface designers, digital analytics analysts and vendor resources to implement and support high customer experience objectives across channels and products.

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