Richard Laffoon

Background

About Richard Laffoon

IT and cybersecurity operations leader with 9 years of hands-on technical leadership experience supported by more than 20 years of broader operational management. Proven track record of stabilizing complex environments, building repeatable operating models, and aligning technical execution with organizational goals.Currently leading IT and cybersecurity operations within a managed services environment, with responsibility for service reliability, incident response, governance, and continuous improvement. Experienced in scaling operational processes, improving service delivery consistency, and strengthening security posture while supporting business needs.Background includes enterprise network operations, operational incident response, endpoint and identity security, vulnerability management, and compliance execution across highly distributed environments. Comfortable operating at the intersection of strategy and execution, from defining standards and governance to stepping in during high-impact operational situations when needed.Known for a steady, practical leadership style focused on clarity, accountability, and outcomes. Strong collaborator across technical, operational, and executive teams, with an emphasis on building trust, reducing friction, and enabling teams to perform effectively under pressure.