Richard Li

Background

About Richard Li

Apply PMI and Agile project management processes and best practices in all phases of project life cycle; communicate effectively with project stakeholders with different business disciplines onshore and offshore; build strong relationship with stakeholders and project teams; manage vendor, budget and resources. • Provide technical and functional leadership in development and deployment of IT services, IT infrastructure, enterprise applications, SaaS applications, and data warehouse; work with business to define and document business processes and requirements; negotiate project resources; manage budgets; develop project plan and schedule; deliver projects on time, within budget, and with quality. • Create and enforce processes for product development, release management, change control, incident management, and case management; develop strategic plans and project roadmaps to achieve business goals; author and implement business continuity plans; develop effective key performance indicators (KPIs) and metrics to continuously monitor and improve SLA and customer satisfaction. • Build and lead teams to develop business critical applications and provide 24x7 user support with responsibility to manage people, budget, engineering processes, and business relationship. Specialties: Project and Program Management; Budget Management, Vendor Management; SaaS/Salesforce.com Implementation; Oracle ERP and Web Based CRM Applications Deployment and Support; Data Warehouse ETL Operations; Software Development Life Cycle; ITIL Release & Deployment Management, Change Management, Case and Incident Management; IT processes; KPI and Metrics development; Operational Excellence; Quality Management; Customer Satisfaction Improvement.