Richard Maybery-Woolfe
Division Lead & Director of Customer Services at Coventry University
Based in United Kingdom
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Seniority
Director
Department
Operations
Location
United Kingdom
Industry
Higher Education
Company size
7.4K
Contact information
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r•••••••@coventry.ac.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Richard Maybery-Woolfe
As the Division Lead & Director of Customer Services at Coventry University Group, I've dedicated over seven years to enhancing customer service operations and experience. My role involves driving continuous improvements and managing a cross-campus, global teams, ensuring that customer excellence is central to all procedures. Harnessing customer feedback has allowed for informed decision-making and improved customer journeys. My commitment to our mission is evident in my hands-on approach to leadership and my strategic use of data to foster a culture that aligns with Coventry University's values. With a strong foundation in customer service and leadership, I am proud to contribute to a team that values innovation, efficiency, and a customer centric approach.
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