Richard Mitchell
Technical Support Engineer Iii at Dell Technologies
Based in Blackstone, United States
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Seniority
Staff
Department
Information Technology
Location
Blackstone
Industry
Computer Hardware Manufacturing
Company size
136K
Contact information
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r•••••••@dell.com
Phone
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Background
About Richard Mitchell
ACCOUNT MANAGEMENT /TECHNICAL SUPPORT/ CUSTOMER SERVICE Skilled professional with proven success managing customer service and technical support operations. Ensuring client satisfaction through concise communication and prompt problem resolution. Ability to develop effective remediation strategies for complex support requirements. Excel at leading teams and training employees in procedures and quality service techniques. • Crisis Management / Problem Solving • Support Planning & Oversight • Advanced Technical Troubleshooting • Risk Assessment/ Impact Analysis • Team Leadership & Training • Knowledgebase Authoring • Issue Tracking / Reporting • Data Integrity / Disaster Recovery
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